Empowering Communities through Reliable Energy: The Story of Orange And Rockland Utilities Inc.

As the sun rises over the New York metropolitan area, millions of residents wake up to the promise of a new day, powered by the reliable energy of Orange And Rockland Utilities Inc. (ORU). For over 90 years, this electric and gas utility company has been dedicated to providing top-notch service to its customers, earning a reputation as a trusted partner in the communities it serves. In this article, we will delve into the history, mission, and commitment of ORU, exploring how it powers the communities we serve.

ORU's History: A Legacy of Service

Orange And Rockland Utilities Inc. has its roots in the early 20th century, when the Orange County Electric and Gas Company was formed to serve the growing population of Orange County, New York. Over the years, the company has undergone significant transformations, including mergers and acquisitions, to become the comprehensive utility provider it is today. In 2012, ORU merged with the Rockland Electric Company, expanding its service area to include all of Rockland County and parts of Orange and Westchester counties.

ORU's Commitment to Customer Service

At ORU, customer satisfaction is at the forefront of everything the company does. From prompt response times to personalized support, ORU is dedicated to delivering exceptional service to its customers. According to the company's website, ORU's customer service team is available 24/7 to address any concerns or questions customers may have.

With over 100 years of combined experience, ORU's customer service team is equipped to handle even the most complex issues, ensuring that customers receive the help they need to get back up and running quickly.

Incentives for Customers

ORU understands that customers have choices when it comes to their energy providers. To stay competitive, the company offers a range of incentives, including:

• Low-Overage Bill Discount: Customers who use less than 900 kWh of electricity per month may be eligible for a discounted bill.
• Energy Efficiency Incentives: ORU offers rebates for energy-efficient home upgrades, such as LED light bulbs and smart thermostats.
• Time-of-Use Pricing: Customers can take advantage of discounted rates for energy used during off-peak hours.

Energy Efficiency and Sustainability

At ORU, energy efficiency is not just a goal, but a way of life. The company is committed to reducing its own energy consumption, while also promoting energy-efficient practices among its customers. ORU has implemented a range of initiatives, including:

Energy-Efficient Lighting

Replace traditional incandescent bulbs with energy-efficient LED bulbs to reduce energy consumption and prolong bulb life.

Tips for Energy-Efficient Lighting

• LED bulbs use up to 90% less energy than traditional incandescent bulbs.
• LED bulbs last up to 25 times longer than traditional incandescent bulbs.
• Consider installing LED bulbs in recessed lighting fixtures, where they can be more easily replaced.

Energy-Efficient Appliances

Replace old appliances with energy-efficient ones to reduce energy consumption and lower your utility bills.

Tips for Energy-Efficient Appliances

• Look for the ENERGY STAR label when purchasing new appliances.
• Choose appliances with the highest energy efficiency ratings.
• Regularly clean and maintain your appliances to ensure they operate efficiently.

ORU's Commitment to Community

At ORU, the company is not just a provider of energy, but a partner in the communities it serves. The company is committed to giving back to the communities that support it, through a range of initiatives, including:

Community Events

ORU hosts a range of community events, including home energy audits, safety inspections, and educational workshops.

Upcoming Community Events

• Spring Energy Audit: Join ORU for a free home energy audit to identify areas of energy inefficiency and receive personalized recommendations for improvement.
• Summer Safety Inspection: Get a free safety inspection of your home's electrical system to ensure it is safe and efficient.

Philanthropy and Community Development

ORU is committed to giving back to the communities it serves through philanthropic efforts and community development initiatives.

Philanthropic Efforts

• ORU Foundation: The ORU Foundation supports a range of charitable organizations and initiatives, including those focused on education, healthcare, and community development.
• Community Partnerships: ORU partners with local organizations to support community development initiatives, such as affordable housing and economic development projects.

Conclusion

At Orange And Rockland Utilities Inc., the company's commitment to customer service, energy efficiency, and community development is unwavering. From its roots in the early 20th century to its current status as a comprehensive utility provider, ORU has consistently demonstrated a dedication to serving the communities it serves. As a trusted partner in the energy industry, ORU is poised to continue powering the communities we serve for generations to come.